Shipping your order
We aim to ship all confirmed and paid orders placed before 9am Monday to Friday on that same day. Weekend orders are sent on Monday.
Delivery within NZ is a flat rate of $8 or FREE for spends over $100.
Delivery to Australia is weight based or FREE for orders over $150.
All other destinations the shipping cost is weight-based.
Our preferred company for NZ urban deliveries is Fastway Couriers so please provide an address where someone is available to sign for the parcel.
For NZ rural and PO Boxes we use Courier Post, non signature. When your order is shipped you will receive a shipping confirmation email, you can use the supplied tracking number at http://www.fastway.co.nz/courier-services/track-your-parcel/9-our-services/19-track-your-parcel or https://www.courierpost.co.nz/track/track-and-trace/
It can take some time for your order to enter their system so if it doesn’t show up straight away, please check back later.
Approximate delivery times
North Island 1-2 days
South island 2-3 days
Australian orders are sent via e-ship which offers minimal tracking. When your order is shipped you will receive a shipping confirmation email.
Approximate delivery time: Australia 5-10 working days
All other international orders will be sent with New Zealand post airmail and are untracked. When your order is shipped you will receive a shipping confirmation email. Although this is an untracked service you can try entering this number into your local postal services tracking and see some information, once your parcel reaches the destination country.
Approximate delivery time: Rest of the World 5-15 working days
Please be aware that every country has different customs laws, and international orders may incur local charges upon delivery at the border. Any taxes, duties and customs fees into any country outside of NZ are the responsibility of you (the customer). Please check your local Customs Office to get the thresholds for your Country.
If something goes awry and your order does not arrive please let us know within 14 days of your expected delivery date. We cannot be held responsible for or track and trace any missing orders if we have not been contacted within this time.