Shipping your order
We aim to ship all confirmed and paid orders placed before midday Monday to Friday on that same day. Weekend orders are sent on Monday.
Delivery within NZ is a flat rate of $8 or FREE for spends over $100.
Delivery to Australia is weight based or FREE for orders over $150.
All other destinations the shipping cost is weight-based.
Our preferred company for NZ deliveries is Fastway Couriers so please provide an address where someone is available to sign for the parcel. When your order is shipped you will receive a shipping confirmation email, you can use the supplied tracking number at http://www.fastway.co.nz/courier-services/track-your-parcel/9-our-services/19-track-your-parcel
It can take some time for your order to enter their system so if it doesn’t show up straight away, please check back later.
Approximate delivery times
North Island 1-2 days
South island 2-3 days
We cannot courier to rural addresses or PO Box numbers. These parcels will be sent via NZ Post and are not able to be tracked.
International orders will be sent with New Zealand post. When your order is shipped you will receive a shipping confirmation email.
Approximate delivery times: Australia 3-10 days
Rest of the World 7-14 days
If something goes awry and your order does not arrive please contact us within 14 days of your expected delivery date. We cannot be held responsible for or track and trace any missing orders if we are not aware of them.
Please be aware that every country has different customs laws, and international orders may incur local charges upon delivery at the border. Any taxes, duties and customs fees into any country outside of NZ are the responsibility of you (the customer). Please check your local Customs Office to get the thresholds for your Country.